18 -19 th NOVEMBER 2008 - INTERNATIONAL CONFERENCE ON SOCIAL, DEVELOPMENT AND ENVIRONMENTAL STUDIES 2008

INTERNATIONAL CONFERENCE ON
SOCIAL, DEVELOPMENT AND ENVIRONMENTAL STUDIES 2008
“Global Change and Transforming Spaces”
18-19th November 2008

Contemporary global forces have devastating impact on local spaces. The intensification of the capitalistic forces, couched with market ideological impetus has transformed spaces in both the developed and developing world. These forces have created fragmented and unequal spaces and can be observed in several spheres: environment, economy, social, cultural, political and discourse. By bringing together scholars from various disciplines to deliberate these issues at the global, regional and local level, this conference hopes to act as a multidisciplinary platform for intellectual and policy discourse as well as a ground for regional networking comprising academics, researchers, policy and decision makers, government officials and non- governmental organizations.

How these cascading global forces impinge on the local spaces in various spheres of life becomes a critical issue that warrants further inquiry? How different countries strategize, form alliance and situate in this globalizing world becomes a key question? How do micro-spaces and marginal spaces and actors respond to this avalanche? By bringing together scholars from various disciplines to deliberate these issues at the global, regional and local level, this conference hopes to act as a multidisciplinary platform for intellectual and policy discourse as well as a ground for regional networking comprising academics, researchers, policy and decision makers, government officials and non-governmental organizations.

THE IMPLEMENTATION OF E-GOVERNMENT IN LOCAL AUTHORITIES TOWARDS ENHANCING URBAN GOVERNANCE EFFICIENCY


BY
AZMIZAM BIN ABDUL RASHID
PROF. MADYA DR HAMZAH BIN JUSOH
DR JALALUDDIN BIN ABDUL MALEK

ABSTRACT

Over the past decade many governments have conceived and implemented programmes intended to launch the government into the digital realm. The Electronic Government (E-Government) initiative in Malaysia was launched to lead the country into the Information Age. It has improved both how the government operates internally as well as how it deliver services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement. The vision of E-Government is a vision for government and businesses people working together for the benefit of Malaysia and all of its citizens. The proposed of this paper to study the implementation of E-Government in Local Authorities in order to enhance effectiveness and efficiency in deliver services. Majlis Perbandaran Subang Jaya (MPSJ) has been chosen in the study. The focus of study is how MPSJ implement the E-Government not only transparency and accountability, but also creates an opportunity for community to assess MPSJ performance and delivery of services and promises. An efficient public service is a key factor in ensuring a conducive environment to attract private investment.