With regards to these challenges as well as the capability and need to reform to remain effective, the Tun Dr Mahathir our former Prime Minister commented that: "Given these rapid changes in the world economy, the public service must be prepared to confront new sets of challenges in the 21st Century (...). Continuous efforts must therefore be made to review the public service so as to be in line with the current needs and times. We need to look into new ways and means to improve and enhance the capability of our public service (Mahathir 1995: 12)". As part of the national efforts to reform the public service in meeting the current needs and times, local governments together with other public agencies have been undertaking a number of reform programmes based on a series of strategies. These reform efforts are intended to create excellence in the public service based on the core values of quality, productivity, innovation, integrity, accountability, discipline and professionalism and include:
- The provision of customer oriented services;
- Improvements to systems and procedures;
- Greater use of information technology;
- Strengthening relationships with the private sector;
- Improvements to the organizational structure and human resource management;
- Enhancing accountability and discipline; and
- Enculturation of values and excellence.